Logistics & Supply Chain
Sensing disruption days earlier with an agentic supply-chain control tower.
Disruption reached planners after cost had already been committed: the first signal was usually a missed milestone, not a forecast.
- Client
- Global logistics and freight-forwarding provider
- Region
- Global, multi-modal network
- Scale
- Pilot on one trade lane, expanded by network segment
The challenge
What was actually going wrong.
- Carrier, port and weather signals arrived in separate systems with no correlation.
- Recovery options were assembled manually under time pressure, so the first workable option usually won.
- Planners would not accept automation that removed their decision authority.
The AI solution
How it was engineered.
Event correlation, scenario simulation and agent-proposed re-plans with planner approval.
Event correlation
Carrier EDI, port status, weather and internal milestones fused into one disruption timeline per shipment.
Scenario simulation
Each detected risk generates costed recovery scenarios with service and margin impact.
Agentic re-planning
Agents assemble and rank re-plans, then wait. Nothing executes without planner approval.
Decision memory
Accepted and rejected re-plans are retained so ranking reflects how this network actually operates.
Delivery
The path to production.
Single trade lane first, expanded by network segment.
Weeks 1–3
Discover
Lane selection, signal inventory, disruption cost baseline.
Weeks 4–12
Prove
Single trade lane, advisory-only agents, planner feedback captured daily.
Months 4–9
Scale
Expansion by network segment, approval thresholds tuned per exception type.
Ongoing
Operate
Scenario library maintenance, agent evaluation, expedite-spend reporting.
The outcome
What changed, and how we know.
Earlier
Disruption warning
Days ahead of previous baseline, client-reported
Lower
Expedite spend
Client-reported
Planner
Retains every decision
Agents propose, humans approve
- Planners saw disruption forming instead of confirming it after the fact.
- Recovery choices arrived costed and ranked, so the best option competed with the fastest one.
- Adoption held because authority never moved away from the planning desk.
“Planners kept the decision. The agent kept the options ready.”
What is next Extend to inventory positioning and carrier-performance negotiation support.
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